Moe S Iay

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Verified Reviewer

Bait and switch

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The fooled me into a 6 year contract by telling me its 1 year and then quickly changing it to 6 years, now they wont let me get rid of some users that we dont need
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Cons:
  • Not willing to work with consumers

Preferred solution: Full refund

User's recommendation: Stay away

Calvin D Jrh

State Attorney's General Office California

I am going to file a complaint to the State Attorney's General Office - RC (RingCentral) Claims to be located in California.

Please make all of your complaints to the Attorney's Office because the BBB is NOT the 1-stop for complaints.

The State Attorney General's Office will contact them and force them to show proof and if they believe this company is predatory they will proceed to shut them down.

All of their Reps are in the Philippines and you could NEVER, EVER, speak with anyone from the U.S.

Switch your plain without consent - charge your card without consent. I want them to have to ANSWER to the Attorney General's Office. It's SIMPLE to make a complaint to them.

Do Not hesitate to file your complaints now!!!

View full review
Loss:
$400
Pros:
  • Excellent system
Cons:
  • Not professional at all and no united states agents

Preferred solution: Price reduction

User's recommendation: Pay Attention to Every Bill and All of your Charges

1 comment
Sirron Cgy

I canโ€™t get in to my facebook

angela g Dqb

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Verified Reviewer

Terrible service

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We was assigned Theresa Maria Borbe as our acct. manager.

We have tried calling her and leaving messages on numerous occasions with no return calls at all. Tech Support has basically been useless. Noone there seems to be able to fix an issue without transferring calls to multiple agents and spending anything less than an hour on a call. The person that signed us up was Nell Bryan Buhat.

I have also tried contacting him with no luck. He had us to do our onboarding training before our equipment ever arrived. After all these months we still dont know fully how the equipment operates and have had one issue after another. On top of that I get a phone call and email from a Katherine Alvaro saying she was our new account executive.

I called her back no answer reply or phone call back. Then was told some other lady named Maria I believe would be our account executive. I set up a 130 time to speak with her 10/3/2023. Guess what NO CALL!

This is the absolute worst company I have ever dealt with in my life.

NOBODY cares at all. I would never recommend this company and if I could give anything less than a 1 star I definitely would.

View full review
Pros:
  • I dont see any
Cons:
  • No help
  • Lies
  • No customer service

Preferred solution: SOMEONE TO ACTUALLY CARE AND KEEP THEIR WORD. CALL AND HELP

User's recommendation: DO NOT WASTE YOUR TIME OR MONEY

Tammy R Eqt

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Verified Reviewer
| map-marker Metter, Georgia

Pissed off customer

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Why complain if other companies can take my money without ask me RingCentral can to maybe I should start charge.lol
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User's recommendation: Stay tuned until next time.

TammyLynn R

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Verified Reviewer

Pissed

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I want my money back u didn't have permission get money out of my account 46.33,38.49,28.97,4633. I don't see it back in my account I'll be turnin u into fca ,business bureaus and. I'm on disability i live on that.
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Preferred solution: Full refund

Willard V Jml

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Verified Reviewer

Worst Experience Ever without Exaggeration

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I have never had contact with a company that treated non-paying customers better than potential paying customers. RC offered free top-tier service for the past two years due to COVID-19 and my company and me are very grateful for that opportunity.

As that opportunity was coming to an end, I attempted to navigate the maze of different phone numbers required to downgrade my service because it is only myself and a contractor in my office. I was able to get a change in service submitted, but they said that they needed my permission to do so by replying to an email, which I did within the 30 day window provided.

Meanwhile, they then suspended my account, refuse to honor the changes that they said they would make, flat out refuse to work with me to resolve the matter, and are now holding my phone number hostage until I pay them $6000 for service I don't even want at this point. I have no problem paying for my share, or even for a month of unnecessary top-tier service to port out my numbers, but to want $6000 and refuse to work with a customer is dumbfoundingly poor service, and is now an extreme detriment to my business.

View full review

Preferred solution: I have no problem paying for a month of service to port out my numbers, but such an excessive amount is not going to happen.

User's recommendation: Literally any other company

Christopher G Mst

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Verified Reviewer

REFUND

Look at notes in my account, there should be plenty! I purchased a toll free number and signed up for your service, (855) BIG-DOGG.

It took me a while to set it up because I didnt need it right away and in the beginning your staff kept canceling or not calling for set up calls to get started. When I did, I found out the number I paid for above is no where in existence and your staff gave me some random number I cant use. I paid thousands in marketing with the custom number I paid for and now cant use it because you guys didnt give me the number I paid for. Ive been paying every month and now I want my service canceled and EVERY PENNY I have ever paid refunded to me because you did not provide me with any service and cant furnish the vanity number I paid for and signed up for.

I have been ignored by your *** staff and promised call after call and resolution after resolution and never receive calls back or any resolution.

Your company could care less about resolving this so, this is my final attempt to get you to resolve this effort I take the next stage and get VERY LOUD!!! I want 100% of my money refunded immediately!!

View full review
Loss:
$500

Preferred solution: Full refund

User's recommendation: Do business with anyone else

Mark R Wkx

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Verified Reviewer

Beware of CONTRACT (from 7 year Client)

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Every July is my Annual contract w/ RC since 2015. I found better value in another VOIP, and transitioned out in August.

I eamailed my Account Mgr (RC asks everything goes thru AcMgr) to cancel the contract later in Aug. I get billed again in Sept, and he now tells me that I need to call in to cancel. I'm on Day 31 after the Annual Date and they won't cancel the contract.

I have written email threads showing the Acct Mgr communication NEGLECT to inform me to call in to cancel.

In searching around it seems to be that other RC Clients are having Customer Service issues now? Its a different company than back in 2015 when I signed up!

View full review
Loss:
$1200
Pros:
  • Service is reliable
Cons:
  • Customer service dropping like a rock

Preferred solution: Get out of Contract as given by 30 days after Contract Annual Date.

User's recommendation: Check other VOIP Carriers for better value, and beware of RC contract!

1 comment
Aariel Lyl

This happened to me as well.

Marilena C Ohs
map-marker Dublin, Ohio

Customer service is 0 or negative. After installation no one responds to emails and requests.

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Price and service not at all as discussed. I down scaled my company down to 1 location and hoped to get rid of some unneeded lines at no avail. Customer service will not respond to email or answer my calls asking for lines to be eliminated but rather they keep charging the full amount even after the two year contract period.
View full review
Loss:
$20
Pros:
  • Digital system
Cons:
  • Customer service- joke
  • Lack of communication with decision makers
  • Account manager hard to get a hold of

Preferred solution: Price reduction

User's recommendation: Don't use them

Anonymous
map-marker Charlotte, North Carolina

Horrible customer service

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I recently decided to switch my account to Grasshopper, which by the way is excellent and easy to use. I had been with ring central since 2012. When I tried to cancel with ring central they said my account renewed automatically every year and I would have to pay them $2000 to buy out my contract. I called them on 8/26, and they said the contract renewed on 8/21, which was when I transferred my lines. I asked to speak to a supervisor, and of course a supervisor doesn't exist. Horrible customer service. This a terrible way of treating long term customers.
View full review

User's recommendation: Do not use

Resolved
Paul R Qot

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Verified Reviewer
| map-marker Haines City, Florida

Resolved: Contract and Terms Unethical

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Updated by user Apr 20, 2022

Company fixed the issue and I have been provided with full refund.

Original review Apr 15, 2022
So I know what RingCentral is going to say. When I started a new business a year and a half ago I somehow didn't read the fine print in the contract, that I was signing a three-year, shackled, obligation to remain with them without cancellation...

However, as happens from time to time, the business didn't work out the way I intended and I obviously wanted to spare myself the bleeding, so I contacted customer service to cancel. Upon doing so, I was was told about early termination blah blah blah and then the number $730 to cancel... Otherwise, I am under contract for another year and a half, wow! Even after explaining twice the reason for cancellation, there was still nothing they could do.

Upon being transferred to a supervisor, I was on hold for a very extensive time before throwing my hands in the air and giving up (which is apparently what they want you to do).

Even if this is somehow legal for a company to do this, it certainly is an ethical. Word to the wise, stay away!
View full review
Loss:
$730

Preferred solution: Let the company propose a solution

User's recommendation: Stay Away!

1 comment
Guest

Early termination isnโ€™t โ€œblah blah blah.โ€ It is stated in the contract YOU signed. No one runs a business that way. There isnโ€™t an imaginary list of reasons that excuses a contract.

Anonymous
map-marker Spartanburg, South Carolina

Poor Customer Service

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RingCentral Customer Service is the worst of the worst I have ever experienced. A minimum of 10 phone calls (daily for 3 weeks) at 1 hr + each to resolve dropped calls on my business phone system- completely outrageous!

Very unprofessional. I had the customer service team drop my call after waiting on the line 45 mins. I could get NOBODY excited about the fact that my business could not receive incoming calls. I could not get a supervisor to talk with me- they were afraid to get involved and left the poor front-line employees out on their own.

Nobody called back when they said they would. They lied repeatedly about callbacks. They were not interested - and showed zero urgency about- getting the issue resolved.

3 weeks later they decided to present a solution, as they casually presented me with "options". A living nightmare!Stay away from Ringcentral

View full review
1 comment
Itzia Pnp

Referring you guys have took money out of my account I would like to see Walton my account here is my emails hawkins.9.aa.12@***.com PEACOCK $4.99 hawstephen1983@***.com MLB $2.99

Jerry K Xxb
map-marker Yukon, Oklahoma

Horrible customer service and experience

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If you want to deal with a company that provides ZERO customer service, look no further that Ring Central. I cannot even count high enough to tell you the number of times I have been hung up on by customer service. If you ask to speak to a supervisor, they say there is no supervisor, apparently the owner answers calls. I once asked if they had a complaint line and was immediately hung up on. They are only interested in taking your money and hanging up on you. GOOD LUCK
View full review
Loss:
$500
Pros:
  • No pros
Cons:
  • Poor staff and management ethics
  • Ringcentral app is layered mess
  • Does not work for small business

Preferred solution: Let the company propose a solution

User's recommendation: find another service to use

rob D Syi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Discuss contract

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you should not go the same direction as virgin media in preventing customers engaging with you by means other than phone call. you do not have a unique product. i called two days ago and was told an account handler would call to discuss my contract cost. i need an email resolution in a reasonable timeframe or will move to another provider. thanks.
View full review
Loss:
$90
Pros:
  • Efficiency
Cons:
  • Disengaged with value of contract

Preferred solution: Price reduction

Deborah D Ctn

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Verified Reviewer

Warn about poor customer service

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HORRIBLE time canceling the service, which I no longer need, and an even worse time trying to get a refund for charges they already placed on my credit card.
View full review
Loss:
$166

Preferred solution: Full refund

User's recommendation: Don't use this service unless you plan to keep it forever and ever and ever.

Emma B Qts

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Verified Reviewer
| map-marker Hammersmith, England

Not receiving services

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From the beginning we have had enormous Issues with this company! We paid for services and there were a lot of interruptions in the services! The company did not forward our calls in 2 to 3 month causing enormous loses in our business! Then them finally suspended our services after we were due to receive a refund of a mere ยฃ80! I would not recommend using this service due to this circumstances!
View full review
Cons:
  • Services not rendered
  • Poor customer service
  • Poor staff and management ethics

Preferred solution: Deliver product or service ordered

About

Summary

RingCentral was founded in 2003. It was founded by Vlad Shmunis. The main office of the company is based in San Mateo, CA. Denver office is located in Greenwood Village, CO. The company provides cloud computing based phone systems, which are designed to help small businesses manage their mobile, fax, as well as email communications. The products of the company include RingCentral Office, RingCentral Mobile, as well as RingCentral Fax. The company is funded by Sequoia Capital, Khosla Ventures, and DAG Ventures, etc. RingCentral employs approximately 1,100 people.

RingCentral reviews and complaints

RingCentral is ranked 612 out of 2019 in Telecommunications category

Area Served

USA, Worldwide

Payment Methods

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