RingCentral
Reviews and Complaints
Ring central caters to payday loan debt collecors"fraudulent collectors"
well if you are a customer of ring central and have multiple lines with them odds are you run a whole in the wall pdl debt collection agency buying the cheapest recycled portfolios you can get your hands on. im pretty sure that you have a bunch of degenerates under your employ, well because you the principal of that whole in the wall office tucked away in a boiler room are yourself the chief retard.
uneducated piece of trash.... guess what ? it wont last i hope you enjoyed your short ride since april of 2013. i know all about you now i.e.
charleston sc that phony llc that you formed because you couldnt make it legit. i got your number, or should i say multiple ring cental numbers. ouch..... soon enough you will be saying goodbye to the fake success you think you have.
lesson for you/////you may be a street hood with all kinds of intimidation tactics but what you didnt realize is that im way above you in many ways...education, patience, and best of all family. anyway good luck, you think having one account frozen is bad?
well i cant imagine whats next for you? only time will tell.
Single line users do not get 24/7/365 tech support, overpriced for full business package
Preferred solution: 24/7/365 tech support for all customers like they used to provide
Terrible fax service, scam you and no support nights/weekends
Find another VoIP provider. These guys will scam you.
I accidentally opened the call log for only faxes and was shocked how many fax receipts errors there were. I suggest anyone who has it currently do the same. Mine at the time turned out to be only roughly 11% of faxes received. I'd had problems with them all along but never realized how bad it was. While trying to resolve this issue they said their system does not work well with fax machines. Aren't most faxes users out there still using machines or all in ones?
It took them months to have any success resolving the issue and I'm still not sure it's fixed since my clients avoid using fax with me now. I have no idea how much business I lost. They should have refunded me for the fax portion of my service for the entire period I'd been using it but only gave me 6 months of free service which they really did not give. They billed me anyway and I had to ask for a refund each time and stated that I had to do this each month. So they illegally took money they were not entitled to and made me request it back. It could take as much as 5 days to get your money back unless you raise a real stink over it. If you miss the charge or for any other reason don't request your money back they keep it.
Also, it can take as long as 10 to 15 minutes to reach someone to speak to for tech support or billing questions. If you are a single line user you will not receive technical support nights and weekends. Most of the small business owners I know work all sorts of hours. This is especially true now with the internet and people contacting us at all hour and us wanting that business. If you have service problems you don't want to be down at any time and have no access to support.
Their online knowledge base is terribly organized. The answer may be their but only a very small proportion of the time will you be able to find your answer there.
Here's my suggestion. Check your faxes in your call logs. You can get only them by going to your fax extension and this will leave out all other calls. Go back as far as you can. I believe it will be to the beginning of the prior year. If you were part of the problem, you'll find you received a very low proportion of your incoming faxes. that might have changed a few months ago but prior to that you were not getting the service you had the right too. I am consulting with a top firm interested in this case for a class action. If you were a victim of this poor service, and interested in joining a suit, contact me at wingerone@***.com. Please put Ring Central problems in the subject.
Also, if you've ever been promised free service, check your card they bill to and see if your service was actually free. If they charged you, this firm is also looking into this. As with the fax service, if you've been charged for free service and interested in joining a suit, contact me at wingerone@***.com. Again, please put Ring Central poor service in the subject.
Find another VoIP provider. These guys are a joke and scam artists. Oh and there are other providers with better price but just 24/7 support makes another provider's service worthwhile. Not having to worry if you're being scammed also makes it worthwhile.
- Poor customer service
- Limited tech sup for 1 line users
- Tech team couldnt fix issues
Preferred solution: Let the company propose a solution
Worst customer service ever!
- Tech team couldnt fix issues
Preferred solution: allow us to update security question so we can access administrator functions
Ongoing unresolved problems with service since the beginning
Ring Central lack of service
- No csutomer service replies
Preferred solution: tHE PHONES TO ACTUALLY WORK
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Palm Harbor, FloridaFax service didn't work and cancellation was almost impossible!!!
- Charge for services not provided
- Took 7 months to close my account
- Tech team couldnt fix issues
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lees Summit, MissouriRingCentral = TERRIBLE CUSTOMER SERVICE
- Concept
- Poor customer service
- Tech team couldnt fix issues
Preferred solution: Full refund
UNAUTHORISED CHARGES!
- Constant phone calls while they steal from me
Preferred solution: THEY HAVE PUT ME OUT OF BUSINESS COSTING ME OVER $5000 SO FAR. THEY WONT RELEASE MY PHONE NUMBERS TO GO ELSEWHERE. I WANT MY NUMBERS AND $5000
Free trial scam!!! Beware!!!
- Poor customer service
- Scam artist
Preferred solution: Full refund
Faxing with Soft Phone is not supported anymore with Outlook Contacts.
- Fax service didnt work
Preferred solution: Let the company propose a solution
Ring Central unsatisfied customer!!!!
- I did not like it
Preferred solution: Let the company propose a solution
Short Review on June&nbs-04:00;03,&nbs-04:00;2015
Ringcentral purchase was a mistake
- Concept
Preferred solution: I just want my service fixed and to warn others about this company
Review in Media category from High Point, North Carolina
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Only 20 mins? You lucked out.
I waited 30 and got told to uninstall reinstall, like that ever fixes anything. After reading the rest of the comments poor service is the norm.
I may not even reinstall and go a head and cut them loose. How did they manage to get q 4.5 rating?