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One of the biggest business mistakes that I have made recently was signing up with RingCentral! You contract is misleading with in that fact that it auto renews without notice. Then in the middle of the contract YOU decide that you are doubling my fees because I have...
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AllegedNymph
AllegedNymph

Please advise how u can port a number. And if I have to pay them for the number. 8m curious and looking at my options

Anonymous
Rob

I started with four lines, which I know is on contract and autorenew. What wasn't explained to me is that any additional lines will be on contract as well, as they make adding...

1.6
#1251295
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Beware of Ring Central. We signed up for a free 15 day trial to test with a SIP conference phone and were never able to receive inbound calls on the number. There is so much security involved (verification codes, PINs, security questions, security verification emails)...
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#1231305
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I lost service for 24 hours because of a mistake my Account Manager made. A week and 14 hours of tech support time later, messages lost and unrecoverable, technicians still trying to fix what was never broken and each time I get passed to another tech, they fix one...
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#1230480
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This company has horrible customer service. I am a new small business client within 3-4 months. We purchase 6 new phones for our two offices. We already are having trouble with the audio in one of the poly-com phones they recommended as our main phone. Now they require...
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Anonymous
Jackie Booya 2002

Whoever came up with this entire system has never worked ( actually as an office assistant- secretary or administrative assistant) or had to do the faxing, emailing etc in an ...

#1229686
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We have been the unfortunate recipient of horrible technical support and insensitive customer service over the past year. As is their custom, RingCentral has blamed all problems on everyone but themselves and their software. Regardless of the issue, the many times that...
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1.0
I liked
  • People were courteous even under extreme customer distress
I didn't like
  • Just about everything i did not like
#1221895
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RingCentral - Contract auto renew

As my business grew we added more and more lines. We have been with ring central for 5 years. We tried to cancel a number because we let go an employee, we are in for a surprise. We have auto renew contract and we can’t remove a line for another 6 months. Seems really unfair. Try calling them and all they talk about is this stupid contract that auto renews every year with out any notifications.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1220945
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They had me locked into a contract, and I swear I did not sign up for a contract or that is not how it is worded. Regardless they give you zero wiggle room to even adjust the contract to something lighter, and even after a sales rep told me my contract would be up they...
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#1212664
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Conceptually, the phone system is great. Unfortunately you have to use their phones “yealink” brand and they die just after their warranty expires. So have fun paying for service and new phones. Call centers are in India. Just very disconnected. Takes forever to get...
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1.3
#1210735
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RingCentral - OMG What a TERRIBLE COMPANY
Why bother going through all the details, there's plenty of other horror stories here to read about this horrible company. Long story short, do not give them your credit card for any reason during setup (unless you are SURE you want their service). They make it super...
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1.0
#1198834
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I was a customer of Ring Central through AT&T for 2 years. They have now stopped partnering with AT&T. They have switched my account from AT&T to them and told me they would charge me the same. After the change I find out that was a lie. They are charging me more for...
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#1194416
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