One of the biggest business mistakes that I have made recently was signing up with RingCentral! You contract is misleading with in that fact that it auto renews without notice. Then in the middle of the contract YOU decide that you are doubling my fees because I have...Read more
Beware of Ring Central. We signed up for a free 15 day trial to test with a SIP conference phone and were never able to receive inbound calls on the number. There is so much security involved (verification codes, PINs, security questions, security verification emails)...Read more
I lost service for 24 hours because of a mistake my Account Manager made. A week and 14 hours of tech support time later, messages lost and unrecoverable, technicians still trying to fix what was never broken and each time I get passed to another tech, they fix one...Read more
This company has horrible customer service. I am a new small business client within 3-4 months. We purchase 6 new phones for our two offices. We already are having trouble with the audio in one of the poly-com phones they recommended as our main phone. Now they require...Read more
We have been the unfortunate recipient of horrible technical support and insensitive customer service over the past year. As is their custom, RingCentral has blamed all problems on everyone but themselves and their software. Regardless of the issue, the many times that...Read more
- People were courteous even under extreme customer distress
I didn't like
- Just about everything i did not like
RingCentral - Contract auto renew
As my business grew we added more and more lines. We have been with ring central for 5 years. We tried to cancel a number because we let go an employee, we are in for a surprise. We have auto renew contract and we can’t remove a line for another 6 months. Seems really unfair. Try calling them and all they talk about is this stupid contract that auto renews every year with out any notifications.
They had me locked into a contract, and I swear I did not sign up for a contract or that is not how it is worded. Regardless they give you zero wiggle room to even adjust the contract to something lighter, and even after a sales rep told me my contract would be up they...Read more
Conceptually, the phone system is great. Unfortunately you have to use their phones “yealink” brand and they die just after their warranty expires. So have fun paying for service and new phones. Call centers are in India. Just very disconnected. Takes forever to get...Read more
Why bother going through all the details, there's plenty of other horror stories here to read about this horrible company. Long story short, do not give them your credit card for any reason during setup (unless you are SURE you want their service). They make it super...Read more
I was a customer of Ring Central through AT&T for 2 years. They have now stopped partnering with AT&T. They have switched my account from AT&T to them and told me they would charge me the same. After the change I find out that was a lie. They are charging me more for...Read more
Do you have something to say about RingCentral? What happened? What can we help you with?