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We've been with Ring central for almost five yrs. The VOIP service itself is OK. It's a phone, it rings and makes calls. No big deal. Customer service is abhorrent. Long wait times, multiple holds and transfers. Issues usually take multiple calls to resolve. Here's the...
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1.1
#1312817
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Ringcental is a scam. I am a small business owner located in CT area and feel that's important to share with you my terrible experience about this company. I must state their management team are engaged in deceptive business practices and I came to find out last month...
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#1310793
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We are a new customer to RC. 2 of our 7 new phones died during the first 3 weeks. We called for replacement phones it required calls in both cases each call for a simple replacement phone was over 2 hours each. We had to call multi times for each phone as RC did not...
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1.6
#1296886
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Hours spent on the phone trying to work with this company, after 6 months still horrible service. Over 2 hours (!) spent on phone today just trying to get extensions to show the right time! 3 year contract, they want over $6000 to cancel at this point. Trying to submit...
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Anonymous
Carlton

You failed to introduce the players, describe the goods/service, explain the issue at hand,describe your attempts at remedy other than some lame telephone conversation, explai...

1.0
I liked
  • First one hung on me
  • Second one
  • Agent was nice
I didn't like
  • Service
  • Requirement of 6000 dollars to cancel service
  • Just about everything i did not like
#1276124
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Ive been using ringcentral for 10 years or more. 6 months ago we had a problem where customers who called in, would not be able to hear us and or us not hear them, and calls coming in would drop. Or calls didnt come in altogether and hence we figured its because we...
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1.4
#1270164
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Were are a small dental business that would go hours without phones ringing. Settings would just get changed without us changing the. HUGE communication barrier between us and techs making solving problems long. Techs would change other settings without telling us to...
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Anonymous
Joe gage

I could not agree with you more. A very unethical company. Please everyone stay away from these people. They are not an honest legitimate company to do business with let alone...

2.1
I didn't like
  • Lack of communication with decision makers
#1252404
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One of the biggest business mistakes that I have made recently was signing up with RingCentral! You contract is misleading with in that fact that it auto renews without notice. Then in the middle of the contract YOU decide that you are doubling my fees because I have...
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AllegedNymph
AllegedNymph

Please advise how u can port a number. And if I have to pay them for the number. 8m curious and looking at my options

Anonymous
Rob

I started with four lines, which I know is on contract and autorenew. What wasn't explained to me is that any additional lines will be on contract as well, as they make adding...

1.6
#1251295
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Beware of Ring Central. We signed up for a free 15 day trial to test with a SIP conference phone and were never able to receive inbound calls on the number. There is so much security involved (verification codes, PINs, security questions, security verification emails)...
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#1231305
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I lost service for 24 hours because of a mistake my Account Manager made. A week and 14 hours of tech support time later, messages lost and unrecoverable, technicians still trying to fix what was never broken and each time I get passed to another tech, they fix one...
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#1230480
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Contact RingCentral

Mailing Address:
RingCentral, Inc.
999 Baker Way, 5th Floor
Belmont, California 94404
United States
Phone:
(650) 472-4100
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RingCentral Products and Services

This company has horrible customer service. I am a new small business client within 3-4 months. We purchase 6 new phones for our two offices. We already are having trouble with the audio in one of the poly-com phones they recommended as our main phone. Now they require...
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Anonymous
Jackie Booya 2002

Whoever came up with this entire system has never worked ( actually as an office assistant- secretary or administrative assistant) or had to do the faxing, emailing etc in an ...

#1229686
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