RingCentral Reviews
RingCentral Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RingCentral has a 1.7 star rating from 111 customer reviews, with 20% of users likely to recommend. Consumers are mostly dissatisfied; rating distribution shows 90 unfavorable and 2 positive.
Key Takeaways for Future Customers
- Expect customer service challenges and limited access to a live agent.
- Prepare for billing and payment problems and difficult subscription changes.
- Price level is perceived as high; refunds and cancellations are commonly requested.
Negative Feedback / Risk Areas
- Poor customer service and long waits to reach support.
- Billing declines, account access issues, and contract or porting disputes.
- Frequent refund and cancellation complaints and service interruptions.
Positive Feedback
Some reviewers report successful resolutions and professional, helpful agents in isolated cases.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RingCentral has a 1.7 star rating from 111 customer reviews, with 20% of users likely to recommend. Consumers are mostly dissatisfied; rating distribution shows 90 unfavorable and 2 positive.
Key Takeaways for Future Customers
- Expect customer service challenges and limited access to a live agent.
- Prepare for billing and payment problems and difficult subscription changes.
- Price level is perceived as high; refunds and cancellations are commonly requested.
Negative Feedback / Risk Areas
- Poor customer service and long waits to reach support.
- Billing declines, account access issues, and contract or porting disputes.
- Frequent refund and cancellation complaints and service interruptions.
Positive Feedback
Some reviewers report successful resolutions and professional, helpful agents in isolated cases.
Media from reviews
Lansdale, Pennsylvania
New account
I am trying to set up a new account with a new device. I need to update email and phone number and it is not allowing me to do it on the app. This is a new ring doorbell so I would like to set it up under my email and my phone number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNew camera not working correctly
Just left a message. Works when it wants to work.
Then it's 10 to 20 minutes later.
Tried many different positions. Have another ring now; it's great.
User's recommendation: Ring , excellent product . Just a malfunction in this one
San Antonio, Texas
Need representative for installation
- - Switching providers caused two outdoor cams and a smaller doorbell to stop.
- - Representative said it couldn't be resolved; offered three 30% coupons.
I switched internet providers from Spectrum to G7. Three units - two outdoor cams and the doorbell were not compatible, even though they were working fine before the change.
I was on the phone with the Ring representative for over two hours before he told me that the issue could not be resolved and that I had to purchase new units, and he gave me three 30% off coupons. The new doorbell was smaller and required hiring an electrician to install it, with a charge of $250.
- Product is good
- Access to upgraded model is limited
Preferred solution: Full refund
User's recommendation: It would be more up front to alert the customer that my Ring that was installed in 2017 was no longer compatible to my G7 internet provider. Also, the generation units fit the upgrade and not available ???
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wollongong, New South Wales
A VERY UNHAPPY CUSTOMER
Never was told about a 36-month contract, then there was a lack of after-sales support. I was told I would receive a phone as mine wouldn't work with RC; it never arrived, so I bought my own.
Then, out of nowhere, a phone gets delivered, BUT it was the model that I had been told would not work. Hence, I said to the sales guy I needed to send it back. He said he would escalate a return ticket for the phone. GUESS what?
It never happened, just like he forgot to order the correct phone. Then I had had enough, so I said I was porting out. That's when I found out about the contract. I hated the AI; it was useless and needs a LOT of work, so I had that taken off the account.
This brought down the cost, and a new contract had to be signed, BUT this time it had the 36 months crossed out and replaced with 12. I have now ported all my numbers out. I had had enough; the last straw was when the third-party guy that knows RC back to front told me that he only deals with large companies and that I was a favor to (can't say) his friend in RC. What a thing to say to a small business.
I rang today to get the account closed, only for her to go on repeat that I had a contract for 36 months.
I told her to go follow the email and contract trail; it's 12 months, but if you want to hold me to it, then I will go further, and the first is a REVIEW. Do not sign up with them.
- Non
- Lack of customer service not transparent about contracts and lots of others
Preferred solution: The account cancelled
User's recommendation: DO NOT SIGN UP
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCamera is not working
- - The staff were silent for several seconds after greeting and made no response.
- - The call was discontinued due to the silence.
The agent made a noise. She sat there for several seconds and did not say anything, literally radio silence.
I said hello several times; whoever she was, she literally should not be working for your company. She clearly doesn't want a job in your company. She's collecting a check, and when people call in, she just sits there. I pray that you pull this call, my number ***, and I think you can pull this call.
It is 8:20 central time, so whatever that is in the ***, whatever that ends up being, but this is wrong that this agent said absolutely nothing. I had to discontinue the call because she said nothing.
- Typically people take the call their professional they say hello they resolved the issue
Preferred solution: Apology
User's recommendation: get rid of the agent who was not doing her job and said nothing
Ellington, Connecticut
Camera not working
Right around March of this year when my Ring contract was up, I think you had the wrong credit card number. I had to close that account because I got hacked.
I'd really like my Ring camera to work. I can provide you with a new credit card number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Republic, Michigan
Can’t get my wife to view ring doorbell on I-phone 17 and she is listed as a user
They could answer the phone for starters!!
The automated system never really answered - just gave other phone numbers to call.
Me and a friend who has Ring doorbells figured it out. We love the Ring doorbell but are very discouraged with our first ever call to customer service!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hatboro, Pennsylvania
I have a ring camera on my front porch...
- - Front porch Ring camera shows expiry offer alerts; model unknown; back shed Ring camera RBX-S45 may need mem card for better views and past videos.
I have a ring camera on my front porch and I dont know the exact model number but it keeps giving me notifications that time is running out on the offer ! Is this important for me to renew immediately?
Also I have a ring camera on my back shed model number RBX-S45 do I need a memory card inside of it to get better views and search past videos on it! I can be reached at 267 265 **** or mskwinga62@***.com
Preferred solution: Information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bakersfield, California
Payment
Cannot reach a live person regarding account. Worked online to make payment, but it declined. Chat needs a person.
- Payment still not go through
Preferred solution: Make payment declibed
User's recommendation: This app does not work
West Orange, New Jersey
I can’t see clearly in my camera
I can't see clearly because my camera doesn't work properly. I need someone to do something for me.
- Need to fix
Preferred solution: Apology
Statesville, North Carolina
Payment was declined
Dept was not available. Left message to call me so I can give new card info
Was advised my service would be discontinued if payment is not received.
Walnutport, Pennsylvania
Ring agent was not at fault. The call was dropped when I tried to sign into my account.
I did make contact again and did get help and good info. However as a man who is not savvy with computers, I fear that I won't benefit from all of the features that my ring could provide.
I will strive to educate myself with the help of my son or perhaps even my grandson.
God bless you.
Stephen
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ocean City, Maryland
ExpErience with the ring central
Overall my experience with the ring central was very positive. They treated me professionally with a friendly tone.
Dover, Delaware
Change of number
Could not speak to anyone.
Need to update my phone number, cannot access account.
Please contact me, Lisa McKinney.
302-381-****.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy bell camera is working properly
My issue is that the phone camera doesn't pick up people or things on my porch as it should. I need help to make it right, please. I have none right now.
Preferred solution: Help in fixing my camera right
Banning, California
Cannot get into my Ring account
I tried to enter a new card number to cover my account. I thought I had it last week, but apparently not.
You turned off my ring camera.
If you could please return my call and try to get this issue resolved, I would appreciate it. Thank you.
Preferred solution: My Ring account updated
About
RingCentral was founded in 2003. It was founded by Vlad Shmunis. The main office of the company is based in San Mateo, CA. Denver office is located in Greenwood Village, CO. The company provides cloud computing based phone systems, which are designed to help small businesses manage their mobile, fax, as well as email communications. The products of the company include RingCentral Office, RingCentral Mobile, as well as RingCentral Fax. The company is funded by Sequoia Capital, Khosla Ventures, and DAG Ventures, etc. RingCentral employs approximately 1,100 people.
RingCentral is ranked 521 out of 2406 in Telecommunications category
USA, Worldwide
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