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Hours spent on the phone trying to work with this company, after 6 months still horrible service. Over 2 hours (!) spent on phone today just trying to get extensions to show the right time! 3 year contract, they want over $6000 to cancel at this point. Trying to submit...
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Anonymous
Carlton

You failed to introduce the players, describe the goods/service, explain the issue at hand,describe your attempts at remedy other than some lame telephone conversation, explai...

1.0
I liked
  • Agent was nice
  • First one hung on me
  • Second one
I didn't like
  • Just about everything i did not like
  • Service
  • Requirement of 6000 dollars to cancel service
#1276124
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Ive been using ringcentral for 10 years or more. 6 months ago we had a problem where customers who called in, would not be able to hear us and or us not hear them, and calls coming in would drop. Or calls didnt come in altogether and hence we figured its because we...
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1.4
#1270164
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Were are a small dental business that would go hours without phones ringing. Settings would just get changed without us changing the. HUGE communication barrier between us and techs making solving problems long. Techs would change other settings without telling us to...
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Anonymous
Joe gage

I could not agree with you more. A very unethical company. Please everyone stay away from these people. They are not an honest legitimate company to do business with let alone...

2.1
I didn't like
  • Lack of communication with decision makers
#1252404
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One of the biggest business mistakes that I have made recently was signing up with RingCentral! You contract is misleading with in that fact that it auto renews without notice. Then in the middle of the contract YOU decide that you are doubling my fees because I have...
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AllegedNymph
AllegedNymph

Please advise how u can port a number. And if I have to pay them for the number. 8m curious and looking at my options

Anonymous
Rob

I started with four lines, which I know is on contract and autorenew. What wasn't explained to me is that any additional lines will be on contract as well, as they make adding...

1.6
#1251295
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Beware of Ring Central. We signed up for a free 15 day trial to test with a SIP conference phone and were never able to receive inbound calls on the number. There is so much security involved (verification codes, PINs, security questions, security verification emails)...
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#1231305
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I lost service for 24 hours because of a mistake my Account Manager made. A week and 14 hours of tech support time later, messages lost and unrecoverable, technicians still trying to fix what was never broken and each time I get passed to another tech, they fix one...
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#1230480
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This company has horrible customer service. I am a new small business client within 3-4 months. We purchase 6 new phones for our two offices. We already are having trouble with the audio in one of the poly-com phones they recommended as our main phone. Now they require...
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Anonymous
Jackie Booya 2002

Whoever came up with this entire system has never worked ( actually as an office assistant- secretary or administrative assistant) or had to do the faxing, emailing etc in an ...

#1229686
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We have been the unfortunate recipient of horrible technical support and insensitive customer service over the past year. As is their custom, RingCentral has blamed all problems on everyone but themselves and their software. Regardless of the issue, the many times that...
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1.0
I liked
  • People were courteous even under extreme customer distress
I didn't like
  • Just about everything i did not like
#1221895
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RingCentral - Contract auto renew

As my business grew we added more and more lines. We have been with ring central for 5 years. We tried to cancel a number because we let go an employee, we are in for a surprise. We have auto renew contract and we can’t remove a line for another 6 months. Seems really unfair. Try calling them and all they talk about is this stupid contract that auto renews every year with out any notifications.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1220945
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Contact RingCentral

Mailing Address:
RingCentral, Inc.
999 Baker Way, 5th Floor
San Mateo, CA 94404
Phone:
(650) 472-4100
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They had me locked into a contract, and I swear I did not sign up for a contract or that is not how it is worded. Regardless they give you zero wiggle room to even adjust the contract to something lighter, and even after a sales rep told me my contract would be up they...
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#1212664
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