RingCentral
Reviews and Complaints
$410K
CLAIMED LOSSES
199
TOTAL REVIEWS
31.1K
PAGE VIEWS
I tried to take the route of traditional American business practices when cancelling my service. Now I'm getting dirty as a pig trying to stop the deceit and criminal avoidance. You cannot cancel your account online, you must call. You jump through 6 or 8 transfers...
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4 comments
RingCentral deserves class action attention. Once you do effectively cancel, their charming sales team jumps right back into the sphere.
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ID
Location
Orange, California
Service
Ringcentral Phone Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRingCentral - AUTO RENEWED CONTRACT
Im trying to down grade and they are telling me that my contract auto renewed a couple days ago and that I cant stop auto renew unless I contact them 30 days before and my Rep Ryan told me that he would reach out to me before my contract was over before I renewed it. And its impossible to get a hold of someone over there to talk to. Ive been on hold for an hour already so far. And with this COVID 19 stuff going on they cant even get ahold of their own people internally.
User's recommendation: Vonage.
ID
Service
Ringcentral Voip Service
Pros
- Reliable service
Cons
- Will scam you and not concel your auto renew contract
- Customer service is not prepared to solve problems
Loss
$31
Preferred solution
Price reduction
They are charging me double what we agreed by contract. The app doesn't work correctly. We continue to have issues with the service. When I request a cancellation, they hide behind their contract and tell me I owe cancellation fees. Other services offer same thing for...
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ID
Service
Ringcentral Voip Service
Pros
- Easy to sign up
- Phones
Cons
- Predatory contract
- Customer-no-care-service
- Glitchy app
Loss
$2
Preferred solution
Full refund
I was told that all I needed was a wifi system. I have Comcast throughout the house and my cell and laptop work just fine. I was with AT&;;;;;;;;T on the internet hook up which they said would save me money over my landline but read about all of the advantages...
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ID
Location
Franklin, Tennessee
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I run a nonprofit that serves the poor and addicted. We've been with RingCentral since 2013 with their RingCentral Office product. I've been trying to cancel one of our lines because we no longer have anyone in that position. Here is the *** I've been though just to do...
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ID
Cons
- Billing practices are fraudulent
- Impossible to cancel service
Reason of review
Poor customer service
Preferred solution
I just want to cancel one line as I requested and not have to pay for a 2 year contract on that line that I did not sign.
RingCentral - Avoid RincCentral!
Initially, my installation and customer service experience was good. However, when the RingCentral agent left the company, I was left with poor service. Despite watching countless videos, attempts to get RingCentral to assist, and hours working on various set-up procedures, customers could not call in. Now, as I attempt to cancel, RingCentral informs me that I have no "tickets" or other attempts to get it to work. I'm somewhat saavy with telecom but perhaps a large company with a dedicated telecom staff could have solved the problems. As a small business owner, I was left with irate customers and lost business. For their part, RingCentral refuses to honor my request for cancellation of a non-working product saying that I have another year left of "service". Avoid this service!
ID
Service
Ringcentral Installation
Pros
- Big business
Cons
- Does not work for small business
Reason of review
Access/ activation issues
Loss
$5000
Preferred solution
Cancel the non-working service
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Verified ReviewerRingCentral - STAY AWAY FROM RING CENTRAL
THEY WILL NOT LET YOU CANCEL AT ALL. I'VE HAD POOR SERVICE FOR THE PAST TWO YEARS. MY COMPANY LOST SOO MUCH MONEY DUE TO DROPPED CALLS, MISSED CALLS. CUSTOMER SERVICE IS EXTREMELY POOR. THEY WILL NOT LET YOU SEND RENTED PHONES BACK. BUT WANTS TO CHARGE 7K TO CANCEL.
2 comments
ID
Location
Loganville, Georgia
Pros
- Non
Reason of review
Not as described/ advertised
RingCentral - Stay away!
Impossible to cancel. This company should be in jail.
ID
Location
Bozeman, Montana
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRingCentral - Go somewhere else
Just be sure you read the fine print several times. This is been the worst contract I've gotten myself into. If you are a small business, use Twilio, and a script to manage your systems; It's much more affordable and even more efficient and you won't get your number spammed. I would rate 0 if I could. Harassing calls and emails about "how was our support". From day one registering my number, I started receiving 4+ texts daily about loans and other bulls*t offers. The app doesn't allow you to block numbers. Don't even get me started on all the other issues. Just USE SOMETHING ELSE addition: When asking for where I could post my review publically, they would not give me links.
ID
Service
Ringcentral Customer Care
Pros
- No pros
Cons
- There is not much to like
Reason of review
Bad quality
Loss
$948
Preferred solution
Full refund
Went w/Ring because there was (is) no mention of a monthly fee in their literature.- - - BUT there is! The video doorbell 2 shows video for a month & after that there is a fee. Tried to pay it w/prepaid Visa. Was asked for billing address & brand of card. Was told they...
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ID
Location
Saint Louis, Missouri
Compare Companies
RingCentral
199 reviews
VS
Magicjack
2658 reviews
RingCentral - Can't talk to cancel service
I have written RingCentral twice and phoned several times to cancel the service only to be placed on hold for up to 45 minutes. If I call to add service I immediately get to talk to a person, if I call to cancel you are on an indefinite hold. It is beyond frustrating. Only solution thus far was to dispute through credit card company because these people will not let you cancel, they will not answer e mails, or phone calls. Its terrible.
ID
Location
Beloit, Wisconsin
Service
Ringcentral Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$60
Preferred solution
CANCEL MY SERVICE AND REFUND LAST TWO MONTHS BILLING
RingCentral - Service sucks
Have had nothing but issues with this company they never said payment options and we sent checks to the P.O. BOX they gave us found out payments were sent back while we were out of town on a jobsite and a technician said our account would not get cancelled since we filed a dispute 2 days later ot was cancelled now we are suing this company to put them out of business
1 comment
ID
Cons
- To many account managers
- Unproperly trained employees
Reason of review
Poor customer service
Loss
$16
Preferred solution
Turn over all of our numbers to port out
We are a customer of ringcentral but are now looking for Alternatives. We deal with a lot of companies and this company ringcentral is just about the worst company to communicate with and solve any situations - crazy because they are a communication company. Most of...
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1 comment
Try contacting review@ringcentral.com it was the only way I was able to get any resolution with this company.
ID
Service
Ringcentral Customer Care
Pros
- No pros
Cons
- Poor communication
- Fake advertising
- Poor customer service
Reason of review
Poor customer service
Loss
$680
Preferred solution
Deliver product or service ordered
RingCentral - Charging me for numbers we did not order
I have been dealing with Ring Central issues for 32 months, over charges for numbers we did not order, in area codes we would never consider having a local number ... I have tried everything short of a lawsuit, someone needs to file a class action suit, get the U.S Attorney Generals office involved.
1 comment
ID
Cons
- Scam artist
Reason of review
Pricing issue
Loss
$10000
Preferred solution
Full refund
RingCentral - Worst contract terms
Cannot cancel contract unless we pay it out in full, $32k. Cannot downgrade, therefore we are paying for phones we no longer use.
ID
Service
Ringcentral Phone Service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Price reduction
RingCentral - High pressure to sign contract poor service
I told representative I was too busy to make the commitment. He convinced me to sign anyway. I thought I could get a chance to try and if it did not work cancel. I tried to cancel a few days after the 30 day trial but they would not budge. The service is okay but much too expensive compared to others. We went with Magic Jack for business and are very happy. Do not try them unless you have time to setup and evaluate then cancel in less than 30 days!
ID
Pros
- Unknown
Cons
- Sound quality
- Contract auto renewal is a scam
- Expensive
Reason of review
Pricing issue
Loss
$583
Preferred solution
cancel
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Tia how have you proceeded? I am in the same situation.
It is impressive how TERRIBLE and DELIBERATE their issues are. No customer service whatsoever!!
Sounds like a class action. They don't care about the individual.
Having trouble cancelling service.