We had issues with quality of our calls day #1 and it was like dealing with children on the other end. They had no technical guidance and many didn't even speak clear english After waiting for hours at a time for limited support we finally gave up. One month in to my...Read more
there really was not much about the entire experience that was Positive. I found out the hard way I was only buying a brand. They don't really do transport, subcontract out networking, they subcontract out installations, and they off shore support. in the end I had a...Read more
Telecom went from easy to the only thing consuming my life. We upgrade without considering all the ramifications and doing proper research and now we are stuck with this system. We have echoes and no one can fix it. They came out and just threw this in and ever since...Read more
Ringcentral Technical Support Review
Tech people could not helo and did not record number of calls. Garbled messages, dopped calls. 24_48 hours to respond. Awful!!! Could not cancel service without paying cancellation fee even though they could not helo. Run from this co.
RingCentral Account Review
Tried setting a pin for access to account. No #*~&$@ combination of numbers work.
Short Review on June 03, 2015
I'm glad I came across this site!! I was told about RingCentral through friends and aquiantances. I found this company Virtual Lines based out of Miami FL!! They have great customer service and great products, highly recommended!!!
We went from a 50 person office to 125 and decided to go VOIP along the way with Ring Central. This is by far the worst service and delivery of any company in my life time. See you in court ! My advice is if you made the mistake of buying into their marketing *** then...Read more
I have been a telecom director my 30+ entire career. I am certified on Nortel and Avaya and worked on many large enterprise platforms throughout my career. I Just had the craziest 6 months of my life trying to work out an execution for 300 users on Ring Central. It was...Read more
We went hosted 6 months ago across 5 offices and went with ring central. Terrible install and unprofessional staff. The amount of time we spend on hold in ques and waiting for repairs and help is costly and not something we were expecting. We almost need a full time...Read more
Here is a lesson for everyone. I saw the bad reviews and thought it was just a few people that were sour so we moved ahead with them anyway. How can a well known company be so bad right? It is... I mean it really is bad. I went to a technology conference and talked to...Read more
There are way too many outages and on top of it their response times are Horrific. Last week I waited on the phone 1 hr and 22 minutes to call in another service outage just be told they ill need to call me back ... I got a call back 4 hours and 12 minutes later...Read more
We are having all kinds of voice quality issues and RingCentral says we should expect this because they do not do not control any quality of service. Why would they not tell us this in the front end that they we're for consumers. We're an Enterprise client hearing...Read more
What a joke we just went through. Spent 3 months researching vendors and end up leaving my long time local provider and went with this company because our executives thought the portal was impressive. HUGE lesson learned... everything and i mean everything thereafter...Read more
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