MICHAEL J Vne

Battery charge

Ring advertises battery life of up to 3 months. 3 weeksis more reasonable
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Cons:
  • Tech team couldnt fix issues

Preferred solution: provide reasonable battery replacements

User's recommendation: Beware of advertising

Michael B Ajx

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Verified Reviewer

RingCentral - AUTO RENEWED CONTRACT

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Im trying to down grade and they are telling me that my contract auto renewed a couple days ago and that I cant stop auto renew unless I contact them 30 days before and my Rep Ryan told me that he would reach out to me before my contract was over before I renewed it. And its impossible to get a hold of someone over there to talk to. Ive been on hold for an hour already so far. And with this COVID 19 stuff going on they cant even get ahold of their own people internally.
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Loss:
$31
Pros:
  • Reliable service
Cons:
  • Customer service is not prepared to solve problems
  • Will scam you and not concel your auto renew contract

Preferred solution: Price reduction

User's recommendation: Vonage

1 comment
Guest

same here

Anonymous
map-marker Orange, California

Run Run Far Away. Run Fast.

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I tried to take the route of traditional American business practices when cancelling my service. Now I'm getting dirty as a pig trying to stop the deceit and criminal avoidance.

You cannot cancel your account online, you must call. You jump through 6 or 8 transfers through prompts, to be put on hold and then put into voicemail. In ten months of calling more than ONE HUNDRED times I am still being billed on my my card and I have NEVER had a return call. I even sent a cancellation through traditional mail, not a peep.

I had to cancel my credit card to get this done. By the way, you will get a phone call when you do cancel your card you will be threatened with hidden renewal clauses and cancellation fees that will make you laugh, until you realize they are deadly serious. I encourage everyone to read the hundreds of reviews online. There are more than ONE THOUSAND COMPLAINTS.

That's how I realized my problems with cancelling my service are pandemic to to EVERY CUSTOMER. Run for the hills.

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6 comments
Calvin D Jrh

Yes, this is exactly why I came to visit this site. I too was going to post a Class Action Law Suit needs to be filed against this company. You cannot even contact their Corporate Office, while they claim they are located in Davis, California, all of their reps are located outside of the United States.

Guest

RingCentral deserves class action attention. Once you do effectively cancel, their charming sales team jumps right back into the sphere.

Guest

Lin

Jamonica Tey

I am in the process of this now. Loopholes, aggression, *** Did you safely get out??

Michelle K Tdu
reply icon Replying to comment of Jamonica Tey

Now RC is coming after EVERYONE who wrote a negative review about them. Did you start your class action? How do I contact you?

Guest

Customer service terrible! Have you running in circles.

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Andrew B Vgw

Steamed that they won't respond to my complaints!!

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They are charging me double what we agreed by contract. The app doesn't work correctly. We continue to have issues with the service. When I request a cancellation, they hide behind their contract and tell me I owe cancellation fees. Other services offer same thing for a fraction of the cost. I have contacted several people in the organization including Vlad Shmunis, the CEO. No response! The best I can get is a bottom level person that speaks English as a second language and has no care for the problems we have had and has no power to help us fix this. The company is full of impotent employees. Their business plan is to lock you into a contract that you can't cancel without paying thousands of dollars, then kick the can every time you try to address an issue. Time is on their side.
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Loss:
$2
Pros:
  • Phones
  • Easy to sign up
Cons:
  • Customer-no-care-service
  • Predatory contract
  • Glitchy app

Preferred solution: Full refund

User's recommendation: DON'T SIGN A CONTRACT WITH RINGCENTRAL

Andrew S Jul

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Verified Reviewer

Avoid Unless You want to Be Locked In Until You Die

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I run a nonprofit that serves the poor and addicted. We've been with RingCentral since 2013 with their RingCentral Office product.

I've been trying to cancel one of our lines because we no longer have anyone in that position. Here is the *** I've been though just to do this:

1. I filed a ticket and emailed them to cancel the line.

2. I was told that I had to call them to cancel the line.

3. I called, there was no on to answer, so I left a message.

4. Someone called back while I was in a meeting, left a message and then shorty after sent me an email saying the ticket was now closed.

5. Repeat of steps 3 and 4 several times.

6. I got someone on the phone. She said that even though I signed our initial contract in 2013, they said I was still locked into a 2 year contract because they said their contracts automatically renew indefinitely for 2 year periods

7. I told them that I did not sign a 2 year contract for the current period and would not agree to pay for that line for another 2 years.

8. The customer service rep told me that she would cancel the line if I signed another 2 year contract. I told her I would not because I thought their practices where unethical and I did not plan to renew our contract once it was up.

9. She said she would need to have her boss call me.

10. She called me back (not her boss) and left another message.

11. Now I'm back to step 3 above leaving messages.

I'm posting this message on every complaint board and government consumer protection site I can find because that seems like an easier solution than working with their customer service.

It is clear that they make it nearly impossible for anyone to cancel their service. There are many messages about this on complaint boards and that some people had to go to the extreme act of cancelling their credit card to finally cancel their RingCentral account.

I just want to cancel one line, and I can't believe it's this difficult.

View full review
Cons:
  • Billing practices are fraudulent
  • Impossible to cancel service
Reason of review:
Poor customer service

Preferred solution: I just want to cancel one line as I requested and not have to pay for a 2 year contract on that line that I did not sign.

Tia W Frm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Loganville, Georgia

STAY AWAY FROM RING CENTRAL

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THEY WILL NOT LET YOU CANCEL AT ALL. I'VE HAD POOR SERVICE FOR THE PAST TWO YEARS. MY COMPANY LOST SOO MUCH MONEY DUE TO DROPPED CALLS, MISSED CALLS. CUSTOMER SERVICE IS EXTREMELY POOR. THEY WILL NOT LET YOU SEND RENTED PHONES BACK. BUT WANTS TO CHARGE 7K TO CANCEL.
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Pros:
  • Non
Reason of review:
Not as described/ advertised
2 comments
Jamonica Tey

Tia how have you proceeded? I am in the same situation.

It is impressive how TERRIBLE and DELIBERATE their issues are. No customer service whatsoever!!

Sounds like a class action. They don't care about the individual.

Guest

Having trouble cancelling service.

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Anonymous
map-marker Franklin, Tennessee

Well, nice enough but didn't work

I was told that all I needed was a wifi system. I have Comcast throughout the house and my cell and laptop work just fine.

I was with AT&;;;;;;;;T on the internet hook up which they said would save me money over my landline but read about all of the advantages RingCentral had to offer plus lower prices---so I signed up, bought a Polycom phone and tried to get started. They then said I would need a cable to attach to my laptop form the phone, and a router. Had to order in the cable and purchased the best Netgate 1600 router, spent several hours twice a day of three days talking to 5 ot 6 different technical folks, they couldn't get the phone to initializes, then they said I needed a modem, ordered one in overnight, but then they said it needed to be connected to the Comcast service---which was in the living room and way from my office, then someone said I didn't need it only a router and again I spent several hours talking to technical teams and all having their own ideas of what I needed.

I admit I am computer illiterate but after 4 days, I called and got my phone number back and am in the process of waiting for Comcast to arrive to see if they can get me a wifi set up to use my phone over the internet..I am a small business, have spent some $350 or more on a phone, cables, router, and a modem and am still without a phone! Everyone was extra nice but I must have misunderstood bout just how easy and simple the changeover and set up would be.

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1 comment
Michelle K Tdu

Looks like RC is coming after anyone who posted the truth about their company. You want to get together & find a law firm?

Lynne A Jdm

Avoid RincCentral!

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Initially, my installation and customer service experience was good. However, when the RingCentral agent left the company, I was left with poor service. Despite watching countless videos, attempts to get RingCentral to assist, and hours working on various set-up procedures, customers could not call in. Now, as I attempt to cancel, RingCentral informs me that I have no "tickets" or other attempts to get it to work. I'm somewhat saavy with telecom but perhaps a large company with a dedicated telecom staff could have solved the problems. As a small business owner, I was left with irate customers and lost business. For their part, RingCentral refuses to honor my request for cancellation of a non-working product saying that I have another year left of "service". Avoid this service!
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Loss:
$5000
Pros:
  • Big business
Cons:
  • Does not work for small business
Reason of review:
Access/ activation issues

Preferred solution: Cancel the non-working service

Colby F Nap

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Go somewhere else

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Just be sure you read the fine print several times. This is been the worst contract I've gotten myself into. If you are a small business, use Twilio, and a script to manage your systems; It's much more affordable and even more efficient and you won't get your number spammed. I would rate 0 if I could. Harassing calls and emails about "how was our support". From day one registering my number, I started receiving 4+ texts daily about loans and other bulls*t offers. The app doesn't allow you to block numbers. Don't even get me started on all the other issues. Just USE SOMETHING ELSE addition: When asking for where I could post my review publically, they would not give me links.
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Loss:
$948
Pros:
  • No pros
Cons:
  • There is not much to like
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Bozeman, Montana

Stay away!

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Impossible to cancel. This company should be in jail.
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1 comment
Michelle K Tdu

Looks like RC is coming after anyone who posted the truth about their company. You want to get together & find a law firm?

Anonymous
map-marker Saint Louis, Missouri

In my opinion, Ring is guilty of false advertising.

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Went w/Ring because there was (is) no mention of a monthly fee in their literature.- - - BUT there is! The video doorbell 2 shows video for a month & after that there is a fee.

Tried to pay it w/prepaid Visa. Was asked for billing address & brand of card. Was told they couldn't take my 'billing' because it was to a p.o box. Since during the 30 day trial, 2 separate pieces were attached to my storm door & Ring didn't show the perps & I only had 1 video of the mail person and they wouldn't accept my billing I didn't renew the video.

THEY HAVE CONSISTENTLY HACKED MY DEVICE & NOW I CAN'T EVEN VIEW THE FRONT OF MY HOUSE. It was showing me the front albeit 4 seconds, 3 hours ago, etcetera. Now I have lost all of the aps & I might get a chime then a notice of 'motion at front door' but the only pictures I have gotten were of the installer (I had him ring the bell to see if it worked before he left) & of myself the first time I changed the battery.

(Even though it is hotwired, you need to purchase an extra $29 battery so you don't lose service.) And while I had the "trial video service", I could not delete & remove video I didn't want/need thereby consuming/taking up data that I didn't want to use. I consider their advertising as false; their product as crap.

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1 comment
Michelle K Tdu

Looks like RC is coming after anyone who posted the truth about their company. You want to get together & find a law firm?

Tasha H Zgl
map-marker Beloit, Wisconsin

Can't talk to cancel service

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I have written RingCentral twice and phoned several times to cancel the service only to be placed on hold for up to 45 minutes. If I call to add service I immediately get to talk to a person, if I call to cancel you are on an indefinite hold. It is beyond frustrating. Only solution thus far was to dispute through credit card company because these people will not let you cancel, they will not answer e mails, or phone calls. Its terrible.
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Loss:
$60
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: CANCEL MY SERVICE AND REFUND LAST TWO MONTHS BILLING

Lisa F Clo

Advertise and Promise Fake Offers

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We are a customer of ringcentral but are now looking for Alternatives. We deal with a lot of companies and this company ringcentral is just about the worst company to communicate with and solve any situations - crazy because they are a communication company.

Most of their customer service and support is located in another country which may be the biggest problem because a customer service representative said on a call they don't like customers in the US.

We asked for a Manager or the person in charge of customer service and they refused, then we asked for the corporate office number and they refused again. They email us an offer to renew and then said when we questioned the invoice didn't reflect new offer - the representative said no we cannot honor it and said we had to speak with the representative that emailed us the offer and promised it would be included on Aug invoice well that representative isn't with the company anymore they have a high turnover. We communicated that the representative is no longer with Company and we were told sorry nothing we can do - how convenient.

worst company I have ever worked with. Can some get me the number of the corportate office they say it is in Denver but it could be a fake office because I cannot get a number for it.

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Loss:
$680
Pros:
  • No pros
Cons:
  • Fake advertising
  • Poor customer service
  • Poor communication
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

1 comment
Shanel Ydh

Try contacting review@***.com it was the only way I was able to get any resolution with this company.

Anonymous

Service sucks

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Have had nothing but issues with this company they never said payment options and we sent checks to the P.O. BOX they gave us found out payments were sent back while we were out of town on a jobsite and a technician said our account would not get cancelled since we filed a dispute 2 days later ot was cancelled now we are suing this company to put them out of business

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Loss:
$16
Cons:
  • To many account managers
  • Unproperly trained employees
Reason of review:
Poor customer service

Preferred solution: Turn over all of our numbers to port out

2 comments
Michelle K Tdu

Looks like RC is coming after anyone who posted the truth about their company. You want to get together & find a law firm?

Sabrinia Hee

I have had three phones one was stolen and the next went bad and I had to buy a new one and the computer will not recognize the new phone so it's useless to me, my wife's work's just find,but they are still charnging me for they service on my old phone.

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Jeff L Mpi

High pressure to sign contract poor service

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I told representative I was too busy to make the commitment. He convinced me to sign anyway. I thought I could get a chance to try and if it did not work cancel. I tried to cancel a few days after the 30 day trial but they would not budge. The service is okay but much too expensive compared to others. We went with Magic Jack for business and are very happy. Do not try them unless you have time to setup and evaluate then cancel in less than 30 days!
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Loss:
$583
Pros:
  • Unknown
Cons:
  • Expensive
  • Contract auto renewal is a scam
  • Sound quality
Reason of review:
Pricing issue

Preferred solution: cancel

1 comment
Guest

Good to know about 30 day trial....I'll get it in writing. For any others out there with chronic (document them with names, dates, emails, case #s) go to your state's public service or utilities commission and complain. That's often a good way to be free of sub-standard service without termination fees.