Product: Ringcentral Technical Support Clear all filters (0 of 16 reviews match)
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As is their custom, RingCentral has blamed over all problems on everyone but themselves as well as their software. Despite of the issue, the numerous times that we engage their ineffective Tier 1 and Tier 2 assistance, our in-house tech person has to blog the internet...
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Ringcentral Technical Support
#1399133
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Their defective return process is so broken!!!. We are a new customers to them with 7 phones 2 of the phones broke within 2 weeks and the process to return the broken phones for replacements is the WORST EVER!!!!! You will be on the phone up to 4 hours for a simple...
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1.6
Product
Ringcentral Technical Support
#1396179
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For me It's too bad that I had to give them one star in any way. They bring customer service to a new low. Guaranteed to under-deliver on over promises. I never thought I could get worse service from a vendor. They throw managers into positions with out proper...
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1.0
Product
Ringcentral Technical Support
I didn't like
  • Customer service is horrible
  • There is not much to like
  • Scam artist
#1390465
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Hours spent on the phone trying to work with this company, after 6 months still horrible service. Over 2 hours (!) spent on phone today just trying to get extensions to show the right time! 3 year contract, they want over $6000 to cancel at this point. Trying to submit...
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Anonymous
Carlton

You failed to introduce the players, describe the goods/service, explain the issue at hand,describe your attempts at remedy other than some lame telephone conversation, explai...

1.0
Product
Ringcentral Technical Support
I liked
  • Agent was nice
  • First one hung on me
  • Second one
I didn't like
  • Service
  • Requirement of 6000 dollars to cancel service
  • Just about everything i did not like
#1276124
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I lost service for 24 hours because of a mistake my Account Manager made. A week and 14 hours of tech support time later, messages lost and unrecoverable, technicians still trying to fix what was never broken and each time I get passed to another tech, they fix one...
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Product
Ringcentral Technical Support
#1230480
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As is their custom, RingCentral has blamed all problems on everyone but themselves and their software. Regardless of the issue, the many times that we engage their ineffective Tier 1 and Tier 2 support, our in-house tech person has to blog the internet to find...
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1.0
Product
Ringcentral Technical Support
I liked
  • People were courteous even under extreme customer distress
I didn't like
  • Just about everything i did not like
#1221895
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This is the most pathetic company I have ever had to deal with.I can't believe they are allowed to do business. Our Cloud phone service is so unreliable it's sad and frustrating. It's always shutting off at random times during the day, which puts a heavy burden on my...
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Product
Ringcentral Technical Support
#1146578
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If you only want to hear the sound of your prospect hanging up the phone then RingCentral is your choice. But wait, it gets better. Call their technical support team and watch your blood pressure explode. First attempt to make it works requires more money per month,...
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Product
Ringcentral Technical Support
#1081042
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We had issues with quality of our calls day #1 and it was like dealing with children on the other end.They had no technical guidance and many didn't even speak clear english After waiting for hours at a time for limited support we finally gave up. One month in to my...
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Product
Ringcentral Technical Support
#1044535
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What a joke we just went through.Spent 3 months researching vendors and end up leaving my long time local provider and went with this company because our executives thought the portal was impressive. HUGE lesson learned... everything and i mean everything thereafter...
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Anonymous
Anonymous

OMG...I couldn't agree with you more. Our company just recently switched over to ring central and only half the phones have been installed and only half of the installed phon...

1.0
Product
Ringcentral Technical Support
#1033448
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