Product: Ringcentral Technical Support Clear all filters (0 of 12 reviews match)
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I lost service for 24 hours because of a mistake my Account Manager made. A week and 14 hours of tech support time later, messages lost and unrecoverable, technicians still trying to fix what was never broken and each time I get passed to another tech, they fix one...
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Ringcentral Technical Support
#1230480
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As is their custom, RingCentral has blamed all problems on everyone but themselves and their software. Regardless of the issue, the many times that we engage their ineffective Tier 1 and Tier 2 support, our in-house tech person has to blog the internet to find...
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1.0
Product
Ringcentral Technical Support
I liked
  • People were courteous even under extreme customer distress
I didn't like
  • Just about everything i did not like
#1221895
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This is the most pathetic company I have ever had to deal with.I can't believe they are allowed to do business. Our Cloud phone service is so unreliable it's sad and frustrating. It's always shutting off at random times during the day, which puts a heavy burden on my...
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Ringcentral Technical Support
#1146578
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If you only want to hear the sound of your prospect hanging up the phone then RingCentral is your choice. But wait, it gets better. Call their technical support team and watch your blood pressure explode. First attempt to make it works requires more money per month,...
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Ringcentral Technical Support
#1081042
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We had issues with quality of our calls day #1 and it was like dealing with children on the other end.They had no technical guidance and many didn't even speak clear english After waiting for hours at a time for limited support we finally gave up. One month in to my...
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Ringcentral Technical Support
#1044535
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What a joke we just went through.Spent 3 months researching vendors and end up leaving my long time local provider and went with this company because our executives thought the portal was impressive. HUGE lesson learned... everything and i mean everything thereafter...
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Anonymous
Anonymous

OMG...I couldn't agree with you more. Our company just recently switched over to ring central and only half the phones have been installed and only half of the installed phon...

1.0
Product
Ringcentral Technical Support
#1033448
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I am the IT director for a midsize transport company and we have used Ring Central for almost 3 years.We had 100 seats and there were issues since day 1 and it never stopped. Don't let them tell you that you don't need monitoring for quality. We had constant problems...
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1.6
Product
Ringcentral Technical Support
#1022130
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After signing a pretty complex and aggressive contract forcing my company to stay with RingCentral for 3 years, the support service has been a disaster. They close cases without resolving them, they call you late at night and if you don't answer they simply close the...
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1.8
Product
Ringcentral Technical Support
I liked
  • Supposed services
I didn't like
  • Agressive billing policy
  • Billing practices
  • Billing
#972931
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Ring Central has ignored our requests of porting our numbers to a new carrier since October 2016.I have called 12 times and have spent 10 hours on the phone with their agents various requests and they have been ignored. They have told me to call the carrier because the...
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Product
Ringcentral Technical Support
I didn't like
  • Customer service is not prepared to solve problems
#968486
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Ringcentral Technical Support Review

Tech people could not helo and did not record number of calls. Garbled messages, dopped calls. 24_48 hours to respond. Awful!!! Could not cancel service without paying cancellation fee even though they could not helo. Run from this co.
Gilboa, New York
Product
Ringcentral Technical Support
#842333
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