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1.6

Their defective return process is so broken!!!. We are a new customers to them with 7 phones 2 of the phones broke within 2 weeks and the process to return the broken phones for replacements is the WORST EVER!!!!!

You will be on the phone up to 4 hours for a simple warranty return. They supply you return shipping labels for defective phone, after many calls- phone is returned they close case and never ship replacement! They claim they never receive the defective phone but FedEx tracking shows the phones were received by their return depot. They then offer to SELL you a replacement phone???

NO- you have my broken phone send us a new one as promised.. It is a scam!!!!

Reason of review: Damaged or defective.

Location: Cleveland, Ohio

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